Term & Conditions

• Users must create an account on “benzenejo.com” to purchase any item from “benzenejo.com”.
• By confirming that you wish to purchase any item on “benzenejo.com”, you are confirming that you agree with our full user Terms and Condition. These are accessible on our site and should be read through in their entirety before you make a purchase on “benzenejo.com”.
• “benzenejo.com” does not accept responsibility to legal and otherwise issues that arise due to:

1. 1. improper use of “benzenejo.com”
   2. if your card details or “benzenejo.com” user name and password are used by another person because you have knowingly or unknowingly shared them outside the “benzenejo.com” site.
   3. comments and actions of third parties including customers and vendors of “benzenejo.com”.

• We cannot guarantee that every item displayed on “benzenejo.com” is in fact available at the stated price. We will make every effort to contact our customers if they have agreed to purchase a product and it is not available at the stated price. We will NOT charge you if you do not acknowledge that you agree to continue with the purchase at the revised price if it exceeds the price displayed when you agreed to the sale.
• We cannot guarantee that every item displayed on “benzenejo.com” is in stock and available for delivery. We will contact customers who have ordered products that are out of stock and customers will NOT be charged for these items.
• We make every effort to provide clear and accurate product details. Where the product is available in various colors or patterns, we cannot guarantee that your preferred color will be delivered unless the product color is stated in the product title. We are not liable for the accuracy or completeness of our product descriptions or the photographs of products and/or our featured product reviews. If you realize that the product does not match the stated description, photograph or reviews once receiving it, your sole remedy is to return it within 7 working days of receiving it, in an unused condition.
• Information available on “benzenejo.com” is not medical information. Consult with your doctor for any medical information.
• We will send all customers an acknowledgement email detailing the products that they have ordered. This is not an acceptance of the sale on the behalf of “benzenejo.com”.
• We will send all customers a dispatch confirmation email once their products have been shipped. This confirms that we have accepted to sell the selected items to you at the price specified at checkout unless we have subsequently notified you otherwise.
• We will notify you if we do not accept sale before we dispatch your items. Customers must notify us if they wish to cancel their order before items are dispatched. We reserve the right to refuse a sale at our sole discretion. however, non acceptance of the sale on behalf of “benzenejo.com” will usually take place for one or more of the following reasons:

1. 1. The product(s) you ordered are out of stock. We will inform you of this by email. You will not be charged for any products that are out of stock. We will inform you once they come back into stock but you must place a new order if you wish to order the item(s) again.
   2. We were unable to authorize your payment. We will inform you of this by email. Your order will be canceled and you must place your order again if you wish to purchase the item(s) by another method.
   3. We identify that the product you ordered was priced incorrectly or the description contained incorrect details. We will email you to inform this with the revised details and ask you whether you wish to proceed with the order.
   4. You have breached the user Terms & Conditions. We will inform you of this and your order will be cancelled and you will not be charged for it.

• We obtain the right to remove items or services provided by our website at any given time.
• We are not liable for any links available on any product sold or any review written on “benzenejo.com”.
• We were unable to authorize your payment. We will inform you of this by email. Your order will be canceled and you must place your order again if you wish to purchase the item(s) by another method.
• We, “benzenejo.com”, have the right to cancel your account without notice. Reasons of cancelation include but are not limited to, breach of terms and condition and inactive account. We will not be responsible or take responsibility of loss of business due to cancellation of account.
• You agree to not use or distribute any content produced by “benzenejo.com” including text, images, programs, graphics, audios and page design without written consent from “benzenejo.com”.
• You have breached the user Terms and Conditions. We will inform you of this and your order will be cancelled and you will not be charged for it.
• We are not liable for any delays to our stated delivery times.
• We accept no liability for items once they have been dispatched and are in the possession of our shipment partners. Once orders have been dispatched, we consider the sale to have been completed and the risk of loss is passed onto you.
• You agree to adhere to and follow our privacy, security, delivery, return and purchasing policies and all the terms and conditions in this document.
• These conditions of sale are liable to change at any time and are effective at the time of your specific sale. Please read through the terms of sale every time you wish to place an order. As with all our Terms and Conditions.
• Please check the list of countries that we deliver to in our Delivery Policy before placing an order. We may change the terms of our delivery policy at any time so please re-read every time you place an order. If you need further assistance, contact us at: support@benzenejo.com
• We accept no responsibility if your card details or “benzenejo.com” user name and password are used by another person because you have knowingly or unknowingly shared them outside the “benzenejo.com” site. You are responsible for all activities that occur under your user name and password.

Please read the terms and conditions of ” New Seller Accession Agreement” constantly, as we change them periodically without informing you of that. Only the most recent version of the terms and conditions is listed on our website and it is our approved version and supersedes what was issued before it.

• By confirming that you wish to display any item on “benzenejo.com”, you are confirming that you agree with our full user Terms and Condition. These are accessible on our site and should be read through in their entirety before you display on “benzenejo.com”.
• You will be liable and responsible and will compensate the employees, managers, owners or “benzenejo.com” for any violation or complaints that occur due to negligence or a breach of the terms and conditions.
• You agree to adhere to and follow our privacy, security, delivery, return and purchasing policies and all the terms and conditions in this document.
• “benzenejo.com” does not accept responsibility to legal and otherwise issues that arise due to:

1. 1. improper use of “benzenejo.com”
   2. if your card details or “benzenejo.com” user name and password are used by another person because you have knowingly or unknowingly shared them outside the “benzenejo.com” site.
   3. comments and actions of third parties including customers and vendors of “benzenejo.com”.

• “benzenejo.com” have the right to cancel your account without notice. Reasons of cancelation include but are not limited to, breach of terms and condition and inactive account. We will not be liable or take responsibility of loss of business due to cancellation of account.
• You agree to not use or distribute any content produced by “benzenejo.com” including text, images, programs, graphics, audios and page design without written consent from “benzenejo.com”.
• We are not liable for any links available on any product sold or any review written on “benzenejo.com”.
• We obtain the right to remove items or services provided by our website at any given time.
• Once an item is displayed on “benzenejo.com”, we have the rights to use these products for promotional purposes. Other vendors have to obtain written consent from “benzenejo.com” to promote products available on “benzenejo.com”.
• Vendors must create an account on “benzenejo.com” to purchase any item from “benzenejo.com”.

• The terms of subscription to the “benzenejo.com” store via membership packages, Price details, and package data and options are determined by “benzenejo.com” store’s management,
• Membership packages, prices, subscription and contract terms may be updated in the future, without prior warning to customers, please see the agreements and conditions at the latest release.
• The membership package fees that have been subscribed are non-refundable.

 

The terms of participation as a seller and opening a store on the “benzenejo.com” store, that the seller has a valid business license that complies with the laws and regulations of their countries

• The seller undertakes to provide the Management of the “benzenejo.com” store with the tax number if it is subject to VAT and/or Sales Tax and is registered in the tax authority.
• If the seller is subject to VAT and/or Sales Tax, he must add product prices including VAT and/or Sales Tax,
• The products that will be offered by the seller in the “benzenejo.com” store must be non-counterfeit and of high quality, and conform to all the specifications included in the product description, and are allowed to be sold.
• The seller has all responsibilities in the event of complaints about the products he has sold at the “benzenejo.com” store, in front of any government departments in his country.
• Images of the products to be offered on “benzenejo.com” platforms should be 100% real for the product itself, and with high quality and professionalism. Images of poor quality and resolution will not be accepted.
• The seller should offer his products at reasonable, deliberate and non-exaggerated prices.
• The seller must comply with the specifications and quality of the products that he displays to customers, and any account that displays unreal images or details of its products will be banned, and when any product is added by the seller, it is subject to approval or rejection in the event that it does not comply with the said conditions, by “benzenejo.com” store before adding it on the site and application.
• The seller undertakes to follow up on his control panel on a daily basis, follow up on the orders and take appropriate measures for each order.
• The seller should inform the management of the “benzenejo.com” store of the run out or non-availability of any of his products or his desire to temporarily or permanently suspend his account.
• The seller must be obliged to cooperate with the shipping companies and facilitate the receipt of shipments from his place of work or home.
• The seller must be obliged to return orders immediately if they do not match the description and images displayed on the “benzenejo.com” store, or if damaged or broken products are sent to the buyer, and the seller will be charged for reshipping, refund fees, or any fees resulting from the return of the order and the paid amounts to the buyer. In the event of a non-compliance of the seller, his membership in the “benzenejo.com” store is suspended, without prior warning.
• It is forbidden to communicate directly with customers outside the scope of the “benzenejo.com” store.
• If the buyer pays through his bank cards, 3% of the total order will be deducted, such as bank transaction fees of the same bank, and this amount is deducted from the seller.

Practical example: 

– The seller, Ali, is registered on the “benzenejo.com” store and application as a certified seller, and has a product priced at 100 USD

– the buyer, Zied, ordered Ali’s product from the “benzenejo.com” store,

And paid the value of the product which is 100 USD

And he chose the shipping method (Aramex: delivery price is 10 USD)

The total amount Zied paid for the order is USD 110, the value of the product and the shipping fee, by bank card

Payment: 110 USD by buyer

– Bank fees (payment by bank card) are deducted:

3% + VAT

Total discount:  8.8 USD

– Shipping fees are deducted through Aramex Co.:

10+ VAT

Total discount:  10.5 USD

– The amount that is sent to the seller by the management of “benzenejo.com” store Company:
90.7 USD after deducting all fees including VAT
(Shipping and bank card payments)

• In the case of disputes between the seller and the buyer, both the seller and the buyer are subject to the laws and regulations of the QATAR.
• ”benzenejo.com” store management transfers or delivers financial dues to all sellers at the beginning of each month from day 1 to 5 as a maximum, and sellers are required to provide their International IBAN number, and their bank account number with all information, to transfer amounts to their account.
• You must deliver the product to the shipping company no later than (24 hours) from the date of order.
• If you are a seller and provider of food and beverage products, or health products, your products should be healthy, harmless, fresh and uncontaminated, and are allowed to be sold, and in case of any complaints or irregularities, the seller shall assume all legal responsibilities from any government agency in his country.
• You may only take advantage of the site for legitimate and legal purposes. You must abide by all applicable laws in the QATAR.
• It is strictly forbidden to sell illegal or unsafe products or other prohibited products (such as weapons, ammunition, drugs, alcohol and other products).
• You must ensure that your products do not cause any personal injury or damage to property and comply with the quality and safety standards applicable in ”benzenejo.com” store.
• You will be responsible for any non-conformity or defect in your products.
• ”benzenejo.com” store management has the right to suspend your account as a seller in case of violations or non-compliance with the said terms.
• In the event that your membership is suspended as a seller when the terms are not met, ”benzenejo.com” store is entitled to access to the sellers’ accounts, manage the account, or orders.